Customer FAQs
- Create a booking from the customer dashboard by choosing one saved cuisine, your home address, the schedule, and optional favourite dishes.
- Track booking status from My Bookings: Pending, Accepted, Paid, Active, Completed, or Cancelled.
- If no cook accepts within the request window, the booking auto-cancels and you can create a fresh request to widen the match again.
- Recurring bookings can be created for up to 30 days and are charged in full once accepted.
- You can rebook a previous cook directly from a past booking when you want the same style of service again.
Cook FAQs
- Accept requests from Cook Bookings or the dashboard request panel.
- Only verified, available cooks with matching service suburbs receive live booking requests.
- Cooks are matched by suburb and cuisine specialties.
- If the requested cuisine, timing, or suburb is not a fit, decline the booking and leave the slot open for a better match.
- Payout details, ABN or TFN, payout terms, and invoice history are available in Cook Settings.
Account and verification
- Email verification uses a one-time numeric code.
- Cooks must complete profile and photo ID verification before going fully active.
- Support requests created from the website are logged and triaged through the admin console for follow-up.
Still need help?
Use the form below to send a query directly to support. Our team responds within 24 hours.
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