When refunds may apply
- If no cook accepts a booking, no payment is captured for that request.
- If HandyCook cancels a paid booking because the requested service cannot be fulfilled, a full refund may apply.
- Duplicate or incorrect payments may be reviewed and refunded where appropriate.
Customer cancellation timing
- Cancelling at least 1 hour before the booking start time receives a full refund for that booking.
- Cancelling less than 1 hour before the booking start time retains the default 1-hour charge of $25 and refunds the remaining balance, if any.
- The same timing rule applies to in-home cooking bookings and to each booking inside a recurring schedule.
Recurring booking refunds
- Recurring schedules are charged in full once accepted.
- If future sessions in a recurring series are cancelled, each affected session is assessed individually based on its own start time.
- Late-cancelled sessions inside a recurring series may retain the default 1-hour charge for that session.
Refund processing
- Approved refunds are returned to the original payment method.
- Bank and card processing times vary, and refunds may take several business days to appear.
- Refund support: support@handycook.com.au.