Cook safety controls
- Cook profile and photo ID verification workflow.
- Cook availability controls and booking acceptance protections.
- Notification history for booking and payment events.
Customer safety controls
- View cook profile details before service.
- Booking and payment timeline visibility.
- Customers should stay home during the booked cooking hours.
- Support escalation channels for incidents or anything that feels off.
Emergency situations
- Contact local emergency services first if immediate help is needed.
- For platform follow-up, email support@handycook.com.au.