Information we collect
- Customers: name, email, mobile, suburb, saved cuisines, favourite dishes, booking address information, booking history, and profile photo if uploaded.
- Cooks: name, email, mobile, suburb, service suburbs, cuisine specialties, payout details, verification status, and profile photo.
- Verification: cooks provide a government-issued photo ID, which may be from Australia or another country, for onboarding review.
How we use information
- Create and manage customer and cook accounts.
- Match bookings by suburb and cuisine.
- Send booking confirmations, verification codes, reminders, and support communications.
- Process payments, payouts, discounts, and refunds.
- Review cook verification materials and protect the platform against fraud or misuse.
Retention and deletion
- Cook photo ID documents are retained only for the verification process and deleted after verification is completed.
- We may retain booking, invoice, support, payout, and audit records for legal, tax, safety, fraud-prevention, and dispute-management purposes.
- Users may request access, correction, or deletion of their information, subject to lawful retention obligations.
Sharing and safeguards
- We use service providers such as Microsoft Azure, Stripe, Microsoft Graph, and Google Maps / Places to operate HandyCook.
- Data is protected with access controls and encryption in transit and at rest where supported by our providers.
- HandyCook does not sell personal information.
- Where data is processed outside Australia, HandyCook relies on provider safeguards and contractual protections.
Your rights
- You may contact us to request access to, correction of, or deletion of your personal information.
- Australian users may complain to the Office of the Australian Information Commissioner (OAIC) if they are dissatisfied with our response.
- Privacy contact: support@handycook.com.au.